To facilitate the return of the order in the event that you are not satisfied or are defective, you must contact us at or by calling +34 971 382 362 and indicate the reason why you want to make the return and we will tell you how to proceed.


  • In order to correctly process your return, it is essential to include this> duly completed form within the package and send it to the following address:

Ciutadella de Menorca, 

Carrer Industrials, 50 Poici -

Tlf: +34 971 382 362

C.P: 07760


  • You can return the merchandise to us as long as you communicate your intention within 14 calendar days after receiving the order and as long as you keep its packaging in optimal condition. For this you must contact us.


  • In the event that the consumer and user have expressly selected a delivery method different from the least expensive method of ordinary delivery, El Paladar, Jamonería & Delicatessen will not be obliged to reimburse the additional costs that may arise from it.


The right of withdrawal will not be applicable in case of:

  • Items or products made according to consumer and user specifications or clearly personalized.
  • Items or products that may deteriorate or expire quickly.



EU online dispute resolution:

If there is a conflict between El Paladar, Jamonería & Delicatessen and you, we encourage you to first contact us directly to seek a resolution through our Customer Service at tel. +34 971 382 362 and through

If we are unable to resolve the conflict through the Customer Service, and you reside in the European Union, you can also refer the conflict to the European online dispute resolution platform.

The Online Dispute Resolution platform is a web portal designed to assist consumers who have purchased products or services online. Provides access to independent conflict resolution services that are normally free.

El Paladar, Jamonería & Delicatessen can choose whether to accept that a complaint be resolved through the online dispute resolution platform.

Thank you.